Privacy Policy

This Privacy Policy governs the manner in which ENC – Effective Maintenance Additive LTD collects, uses, maintains and discloses information and data collected from users of https://encadditive.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by ENC – Effective Maintenance Additive LTD. Ultimately, the information we receive depends upon what you do when visiting our Site.

Data Collection

ENC – Effective Maintenance Additive LTD undertakes to collect Your Data by means that are:

fair;
legal; and
transparent.

If you visit ENC – Effective Maintenance Additive LTD’s Site, your web-browser automatically discloses, and ENC – Effective Maintenance Additive LTD’s web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you. This document declares the undertakings by ENC – Effective Maintenance Additive LTD of your data using, the URL of any page that referred you to the page, the URL you request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, such as in a contact form on this Site, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in ‘cookies’ and submits them each time you request a web-page within a particular domain (such as encadditive.ca). This data may or may not be sufficient to identify you.

If you disclose personal data to ENC – Effective Maintenance Additive LTD in conjunction with an identifier such as your name or your credit-card details, ENC – Effective Maintenance Additive LTD will collect Your Data. Moreover, any data that becomes available to ENC – Effective Maintenance Additive LTD through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.

Subject to the qualifications immediately below, ENC – Effective Maintenance Additive LTD undertakes to collect Your Data from you and not from other parties. This undertaking is qualified as follows:

• where ENC – Effective Maintenance Additive LTD reasonably considers that the protection of its financial interests requires that it gather Your Data from other sources, or from additional sources. This applies in particular where ENC – Effective Maintenance Additive LTD has a lending exposure to you, and seeks information about your creditworthiness;
• where ENC – Effective Maintenance Additive LTD reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering Your Data from other sources. This applies in particular to consumer profile data.

Where ENC – Effective Maintenance Additive LTD collects Your Data from sources other than you, it undertakes:

• to do so only by legal means;
• to do so only with your Consent; and
• to declare to you what sources it uses, and under what circumstances.

ENC – Effective Maintenance Additive LTD undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as ‘to support our operations’.

Data Security

ENC – Effective Maintenance Additive LTD undertakes to store Your Data in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

ENC – Effective Maintenance Additive LTD undertakes to store Your Data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.

ENC – Effective Maintenance Additive LTD undertakes to transmit Your Data in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

ENC – Effective Maintenance Additive LTD undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by ENC – Effective Maintenance Additive LTD staff-members and contractors. These include:

• training for staff in relation to privacy;
• access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it;
• particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
• reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour;
• declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour
• clear communication of policies and sanctions; and
• processes to audit, to investigate and to impose sanctions.

Data Use

Use refers to the application of Your Data by any part of ENC – Effective Maintenance Additive LTD, or any staff-member or contractor of ENC – Effective Maintenance Additive LTD in the course of their work.

ENC – Effective Maintenance Additive LTD undertakes to use Your Data only for:

• the purposes for which it was collected;
• such other purposes as are subsequently agreed between ENC – Effective Maintenance Additive LTD and You;
• such additional purposes as may be required by law. In these circumstances, ENC – Effective Maintenance Additive LTD will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and
• such additional purposes as are authorized by law (in particular to protect ENC – Effective Maintenance Additive LTD’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to ENC – Effective Maintenance Additive LTD or have committed a breach of the criminal law).

ENC – Effective Maintenance Additive LTD undertakes to use Your Data only if it has demonstrable relevance to the particular use to which it is being put.

ENC – Effective Maintenance Additive LTD undertakes to use Your Data in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Use of Contact Information

ENC – Effective Maintenance Additive LTD presents contact information including various email addresses.

We have taken precautions to protect our contact information as much as possible, while still providing it to those who wish to make legitimate contact. The presentation of our contact information is by no means authorizing solicitation and spamming.

Data Disclosure

Disclosure refers to making Your Data available to any party other than ENC – Effective Maintenance Additive LTD and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

ENC – Effective Maintenance Additive LTD undertakes to disclose Your Data only under the following circumstances:

• in the course of business being conducted between You and ENC – Effective Maintenance Additive LTD, where disclosure is necessary to a contractor, such as a transport company. Where Your Data is disclosed in this way, ENC – Effective Maintenance Additive LTD undertakes to exercise control over ENC – Effective Maintenance Additive LTD’s contractors to ensure that their actions are compliant with these Terms;
• in other circumstances that are directly implied by the purpose agreed between You and ENC – Effective Maintenance Additive LTDs at the time of data collection or subsequently. Where Your Data is disclosed in this way, ENC – Effective Maintenance Additive LTD undertakes to exercise control over ENC – Effective Maintenance Additive LTD’s contractors to ensure that their actions are compliant with these Terms;
• with your consent, or at your request;
• where required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena. In these circumstances, ENC – Effective Maintenance Additive LTD will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;
• where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where ENC – Effective Maintenance Additive LTD believes on reasonable grounds that the disclosure of Your Data will materially assist in the protection of the life of health of some person), provided that ENC – Effective Maintenance Additive LTD will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, ENC – Effective Maintenance Additive LTD undertakes to disclose only such of Your Data as is necessary in the particular circumstances.

Data Retention and Destruction

Subject to the qualifications immediately below, ENC – Effective Maintenance Additive LTD undertakes:

• to retain Your Data only as long as is consistent with its purpose; and
• to destroy Your Data when its purpose has expired, at the sole discretion of ENC- Effective Maintenance Additive LTD, and to do so in such a manner that Your Data is not subsequently capable of being recovered.

This undertaking is qualified as follows:

• Your Data may be retained in ENC – Effective Maintenance Additive LTD’s logs, backups and audit trails within short-term retention cycles that are devised to protect the company’s operations. In such cases, Your Data will be destroyed in accordance with those cycles;
• Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, ENC – Effective Maintenance Additive LTD:
  • will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law; and
  • will only retain Your Data while that provision is current, and will then destroy Your Data;
• Your Data may be retained beyond the expiry of its purpose if it is authorized by law (in particular to protect ENC – Effective Maintenance Additive LTD’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to ENC – Effective Maintenance Additive LTD or have committed a breach of the criminal law). In these circumstances, ENC – Effective Maintenance Additive LTD will only retain Your Data while that situation is current, and will then destroy Your Data.

Links

This Site may contain links to other sites not owned or managed by ENC – Effective Maintenance Additive LTD is not responsible for the privacy practices of such websites.

Use of “Cookies”

“Cookies” are small files that are placed on your hard drive that assist us in providing customized services. We may use cookies to allow you to let enter your password less frequently during a session. No other personal information is stored in this cookie.

From time to time, ENC – Effective Maintenance Additive may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of the ENC – Effective Maintenance Additive websites you have visited or customized, so the next time you visit; those pages may be readily accessible. This information may be used to personalize our services to you.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Cookie & Tracking Technologies

Our Site, like almost all other websites, uses cookies to provide you with the best browsing experience. Cookies are small pieces of text information stored on your end device (computer, tablet, smartphone). Our Site may also use or other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies also collect information that assists us in improving our services, use of the Website, advertising and customer communications.

Cookies allow us to:

• ensure the proper and expected functioning of the website,
• remember you logging into your account each time you visit the website,
• remember your settings during and between visits to the site,
• ensure proper functioning of any support and sales processes,
• improve the speed and security of the website,
• use analytical tools,
• use comments system,
• use marketing tools.

Agreeing to cookies.
When you visit the website for the first time, you are shown a message about the use of cookies. Accepting and closing this message means that you agree to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies and changing cookie settings in your browser. However, remember that disabling cookies may cause difficulties in using our website as well as many other websites that use cookies.

First Party Cookies
Our Site, in the future, may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

Third party Cookies
By using our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Site for website visitation and tracking purposes.

Types of Cookies We May Use
All Cookies used by and on our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

• Strictly Necessary Cookies: A Cookie falls into this category if it is essential to the operation of our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
• Analytics Cookies: It is important for us to understand how you use our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Site and your experience of it.
• Functionality Cookies: Functionality Cookies enable us to provide additional functions to you on our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
• Targeting Cookies: It is important for us to know when and how often you visit our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
• Third Party Cookies: Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our Site, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).
• Persistent Cookies: Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
• Session Cookies: Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Site until you close your browser. Session Cookies are deleted when you close your browser.

You can learn more about cookies by visiting: www.allaboutcookies.org

Website Analytics

Our Site uses third party analytics services. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and/or services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) analytics Cookies to gather the required information.

The links below provide instructions on how to control Cookies in all mainstream browsers:

• Google Chrome
• Microsoft Internet Explorer
• Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
• Safari (macOS)
• Safari (iOS)
• Mozilla Firefox
• Android (Please refer to your device’s documentation for manufacturers’ own browsers)

For other browsers, please consult the documentation that your browser manufacturer provides.

Woocommerce

We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our Site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we may store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:

• PayPal
• Canada Post
• Pluginhive (Canada Post Shipping Plugin with Print Label)
• Cost Effective Maintenance
• Google

Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Access by You to Your Personal Data

ENC – Effective Maintenance Additive LTD undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, ENC – Effective Maintenance Additive LTD undertakes to enable access:

• conveniently;
• without unreasonable delay; and
• without cost.

ENC – Effective Maintenance Additive LTD undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with ENC – Effective Maintenance Additive LTD (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of Your Data, ENC – Effective Maintenance Additive LTD undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.

You undertake:

• not to seek access for frivolous purposes, or unreasonably frequently;
• to accept that deletion of some data may not be consistent with the provision of particular services by ENC – Effective Maintenance Additive LTD to you.

Information about Data-Handling Practices

ENC – Effective Maintenance Additive LTD undertakes to make information available to you about the manner in which ENC – Effective Maintenance Additive LTD handles your data:

• in general terms, in a readily accessible manner; and
• in more specific terms, on request.

Where Your Data is disclosed to a contractor, ENC – Effective Maintenance Additive LTD undertakes to make information available to you on request about the manner in which ENC – Effective Maintenance Additive LTD’s contractors handle your data.

ENC – Effective Maintenance Additive LTD undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

• not to seek such information for frivolous purposes, or unreasonably frequently; and
• to accept that the disclosure of excessive detail may harm the security of Your Data and ENC – Effective Maintenance Additive LTD’s business processes, and may harm ENC – Effective Maintenance Additive LTD’s commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about ENC – Effective Maintenance Additive LTD’s behaviour in relation to these Terms, you undertake:

• to communicate them in the first instance:
  • to ENC – Effective Maintenance Additive LTD only;
  • in sufficient detail;
  • through a channel made available by ENC – Effective Maintenance Additive LTD for that purpose;

ENC – Effective Maintenance Additive LTD undertakes:

• to provide one or more channels for communications to ENC – Effective Maintenance Additive LTD, which are convenient to users;
• to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and ENC – Effective Maintenance Additive LTD’s reference-code for the communication;
• to promptly provide a response to the communication, in an appropriate and meaningful manner. You further undertake to not pursue ENC – Effective Maintenance Additive LTD through any Regulator or the media:
• until and unless ENC – Effective Maintenance Additive LTD has had a reasonable opportunity to respond to the initial communication; and
• while ENC – Effective Maintenance Additive LTD and you remain are conducting a meaningful dialogue about the matter.

Enforcement

ENC – Effective Maintenance Additive LTD declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, corporations and criminal laws.

You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between You and ENC – Effective Maintenance Additive LTD, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which ENC – Effective Maintenance Additive LTD is domiciled or performed the relevant acts.

Your acceptance of these terms

The above policies are effective as of March 9, 2023 ENC – Effective Maintenance Additive LTD reserves the right to change this policy at any time. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Users wishing to see the changes may do so by visiting our web site privacy policy statement frequently.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact through our main Contact form.

Definitions

Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that ENC – Effective Maintenance Additive LTD is capable of correlating with you, using such means as server-logs and cookie-contents. Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.

Consent means your concurrence with an action to be taken by ENC – Effective Maintenance Additive LTD. Consent may be express or implicit, but in either case must be informed and freely-given.